Last updated: September 2026
Quotes and pricing
We agree a fixed price with you over the phone or in person before any work begins. If, once an engineer is on site, the job turns out to be different from what was described, we'll explain why and agree a new price with you before continuing. There is no call-out fee.
Payment
Payment is due on completion of the work unless we've agreed otherwise in writing. We accept card payment on site.
Cancellations
You can cancel or rearrange a booked appointment free of charge with at least two hours' notice. For emergency callouts, we ask that you let us know as soon as possible if you no longer need us.
Guarantee
Blocked drain clearances carry a 30-day guarantee against the same blockage recurring in the same location, provided the cause was within our control. This does not cover new blockages, misuse, or damage caused by others after our visit. Repairs and installations carry the guarantee period stated on your invoice.
Access and site conditions
You're responsible for providing safe and reasonable access to the drain or property. If access isn't possible on the day, we may need to rearrange the visit and a further call-out may apply.
Liability
We carry public liability insurance for the work we do. We're not responsible for pre-existing damage or defects in your drainage system that we didn't cause, though we'll always tell you if we find something you should know about.
Complaints
If you're unhappy with any work we've carried out, contact us within 14 days and we'll investigate and put things right wherever we're at fault.
Contact us
Questions about these terms can be sent to hello@haverhilldrains.co.uk.